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FAQ

What payment methods do you accept?


We accept major credit cards such as Visa, Mastercard, American Express, Diners Club, and JCB, as well as PayPal, Google Pay, and Apple Pay. All transactions are processed securely at checkout.

How long does it take to process and ship my order?


Orders are typically processed within 1–3 business days after payment confirmation. Delivery time depends on your location and the shipping option selected at checkout.

What is your return and refund policy?


We accept returns and refunds for unused items in their original packaging within 30 days of delivery. Please visit our Refund Policy page for detailed instructions on how to request a return.

What should I do if my order arrives damaged or incorrect?


If your order arrives damaged or incorrect, please contact us immediately at contato@ballak.store with your order number and photos of the item. We’ll quickly arrange a replacement or refund.

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